STORE POLICY

Effective Date: October 12, 2024

Thank you for visiting The Whimsical Sirens! We are committed to providing you with a delightful shopping experience. Please read our store policies carefully to understand how we operate regarding customer care, privacy, and safety.

Customer Care

Customer Support:

Our team is here to help you! If you have any questions, concerns, or feedback, please reach out to us at hello@thewhimsicalsirens.com. We aim to respond within two business days.

Order Issues:

If you encounter any issues with your order, such as damaged items, incorrect sizes, or shipping delays, please contact us immediately. We will work with you to resolve any problems and ensure your satisfaction.

Returns and Exchanges:

We want you to love your purchase! If you’re not completely satisfied, please refer to our Shipping & Returns Policy for detailed instructions on how to initiate a return or exchange.

Privacy Policy

Information We Collect:

When you place an order, we collect personal information such as your name, email address, shipping address, and payment details. We use this information solely for processing your order and providing you with updates.

Data Security:

We take your privacy seriously. Our store is built on Wix, which uses industry-standard security measures to protect your information. Your payment details are processed through secure channels and are never stored on our servers.

Third-Party Services:

We use Printify for our merchandise fulfillment. When you place an order, we may share your necessary information with Printify to ensure your items are produced and shipped. We do not sell or rent your personal information to third parties.

Cookies:

Our website may use cookies to enhance your shopping experience. Cookies are small data files stored on your device that help us recognize you during future visits and analyze site traffic. You can manage cookie preferences through your browser settings.

Safety Measures

Secure Transactions:

All transactions on our site are secured using SSL (Secure Socket Layer) encryption technology. This ensures that your personal and payment information is protected during the checkout process.

Fraud Prevention:

We monitor our transactions for signs of fraud and take necessary actions to protect both our customers and our business. If any suspicious activity is detected, we reserve the right to cancel orders and notify the appropriate authorities.

User Responsibilities:

You are responsible for maintaining the confidentiality of your account information, including your password. Please notify us immediately if you suspect any unauthorized access to your account.

Changes to Our Policy

We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review our policy periodically for any updates.

If you have any questions or concerns regarding our store policies, please don’t hesitate to reach out to us at hello@thewhimsicalsirens.com.

Thank you for being a part of The Whimsical Sirens community!

Payment Methods

Credit / Debit Cards
Affirm
Apple Pay
Google Pay